PayPal Buyer Protection

Confidently purchase

with PayPal.

If you don't receive your order, or it shows up different than described, PayPal Buyer Protection will help you get reimbursed for eligible items.1 Terms and limitations apply.

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We’ve got your back

Pay how you want to pay

When you check out with PayPal, eligible purchases are protected however you pay—debit or credit cards, bank accounts or PayPal balance.1

Pay people with confidence

You can help protect eligible purchases1 when you send money through Goods & Services at no cost to you.2

From home goods to hotels

Buyer Protection covers eligible items—apparel, travel and more—when you checkout with PayPal. Terms and limitations apply.

Get settled quickly

If you encounter any issues with eligible purchases, we’ll help get them resolved through PayPal’s Buyer Protection program.

Need to submit a claim?

01

Check if your purchase is eligible in PayPal's Buyer Protection program.

Check Eligibility

02

Go to the Resolution Centre to begin the online resolution process.

Report a Problem

03

Upon reviewing your claim, we’ll reach out with any questions and a final decision.

Shop smart with Buyer Protection.

See how Buyer Protection works—and how you can shop with peace of mind.

Learn More

Frequently asked questions

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1
Buyer Protection is available on eligible purchases only. Time limits and other terms apply. See the Buyer protection section of your local User Agreement for more information.
2
An account with PayPal is required to send and receive money. Fees apply when converting currency and sending money to an account in another country. See fees.