Dispute management

Disputes happen. We can help you handle them.

Don’t let disputes get you down. We’re here to help resolve issues with customers and help you avoid chargebacks.¹ It all starts with a Business account.

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Talk to an account specialist to get started, +82-2-3478-4590.
Smiling business owner managing a dispute on her phone

Dispute management you can trust

All you need to know in one place

Track and manage all case activity in one dashboard from our Resolution Centre.

Convenience for you and your buyers

Buyers can easily let you know about an issue. And it’s simple to submit info for transactions that are eligible for Seller Protection.2 Terms apply.

Valuable insights

Dig into your disputes data with our reporting tools that can help you discover trends, spot opportunities, and improve for the future.

Resolve disputes on your website

Provide an optional customised dispute resolution experience right on your website. Learn more about Disputes API.

How to go from dispute to resolution

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*Note: Your funds may be temporarily unavailable during a dispute. We’ll hold onto them for you while you try to work things out.

Disputes and claims? No sweat

If a dispute arises, don’t worry. It’s part of doing business. It’s our business to help you resolve it.

Stay on top of your activity

Easily find a case and any status info you need by using the search function and filters in the Resolution Centre. You can also spot trends and track case progress.

Connect with your customers

One of the simplest ways to resolve a dispute with your customers is to communicate with them. Conversations between you and your customers are easy, secure, and hassle-free in our Resolution Centre.

Frequently asked questions

More ways to manage business operations

Risk Management
 
Reporting Tools
 
Accept Payments
 
Business Resource Centre
 

We support businesses

just like yours

Every business needs a reliable payment partner. From secure payment processing to helpful business insights, we’re here for you.

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All screen images shown are for illustrative purposes only. Actual experience will be based on account activity.
Please note that charges may apply depending on the terms and coverage with your phone provider.
1
Terms, exclusions and fees apply to the Chargeback Protection tool. Chargeback Protection is available for accounts enrolled in Advanced Credit and Debit Card Payments. Terms apply.
2
Seller Protection is available on eligible purchases. Terms apply.